Account Information

• Contact Details: Name, email address, phone number
• Account Credentials: Username, encrypted password
• Profile Information: Profile picture, fitness goals, preferences
• Demographic Data: Age, location (general), fitness level

Purchase & Billing Information

• Billing Details: Name, billing address, payment method details
• Shipping Information: Delivery address, contact phone number
• Transaction History: Purchase details, order history, refund records
• Payment Processing: We do not store full credit card details - these are processed securely by our payment partners

App Usage Data

• Activity Data: Workout sessions, progress tracking, app usage patterns
• Device Information: Device type, operating system, app version
• Performance Data: Crash reports, error logs, feature usage

Technical Data

• Device Information: IP address, device ID, browser type, operating system
• Usage Analytics: Pages visited, time spent, click patterns, feature usage
• Location Data: General location based on IP address (not precise GPS)
• Cookies & Tracking: Session cookies, preference cookies, analytics cookies

Communication Data

• Customer Service: Support tickets, chat logs, email correspondence
• Marketing Communications: Email open rates, click-through rates
• Feedback & Reviews: Product reviews, app ratings, survey responses

Third-Party Integrations

• Apple App Store: Purchase data, subscription status, device information
• Analytics Services: App performance data, user behavior patterns
• Payment Processors: Transaction verification, fraud prevention data

Direct Collection

• Account Registration: When you create an account or sign up for our services
• App Usage: Information you provide while using our app features
• Purchases: Data collected during checkout and payment processing
• Communications: Information you provide when contacting customer service

Automatic Collection

• Cookies & Tracking: Data collected through cookies and similar technologies
• Analytics: Usage data collected through analytics tools
• Device Data: Technical information from your device and app

Third-Party Sources

• Apple Services: Subscription and purchase data from the App Store
• Payment Partners: Transaction verification and fraud prevention data
• Social Media: Public information if you connect social media accounts

Core Services

• Account Management: Creating and maintaining your account, authentication, profile management
• Content Delivery: Providing access to fitness videos, workout plans, and premium content
• Subscription Management: Processing subscriptions, renewals, and billing
• Progress Tracking: Storing and displaying your workout history and fitness progress

E-commerce Operations

• Order Processing: Managing product orders, inventory, and fulfillment
• Payment Processing: Processing payments, handling refunds, managing billing
• Shipping & Delivery: Coordinating product delivery and tracking
• Customer Service: Providing support, handling inquiries, resolving issues

Product Improvement

• Analytics: Understanding user behavior to improve our app and services
• Performance Monitoring: Identifying and fixing technical issues
• Feature Development: Developing new features based on usage patterns

Essential Communications

• Service Updates: Important announcements, policy changes, security alerts
• Transaction Notifications: Purchase confirmations, shipping updates, billing notices
• Account Security: Login alerts, password resets, security notifications
• Customer Support: Responses to inquiries, troubleshooting assistance

Marketing Communications (With Consent)

• Promotional Emails: New product announcements, special offers, fitness tips
• Personalized Recommendations: Suggested workouts, products based on your interests
• Educational Content: Fitness guides, wellness tips, exercise tutorials

Opt-Out Options

• You can unsubscribe from marketing emails at any time
• Essential service communications cannot be opted out of while using our services
• Marketing preferences can be managed in your account settings

Legal Obligations

• Regulatory Compliance: Meeting legal requirements in jurisdictions where we operate
• Tax Obligations: Processing VAT and other applicable taxes
• Consumer Protection: Complying with consumer rights and protection laws
• Data Protection: Meeting requirements under GDPR, CCPA, and other privacy laws

Security & Fraud Prevention

• Account Security: Protecting your account from unauthorized access
• Fraud Detection: Identifying and preventing fraudulent transactions
• System Security: Protecting our systems and infrastructure
• Risk Assessment: Evaluating and mitigating security risks

Business Operations

• Business Analytics: Understanding business performance and trends
• Quality Assurance: Monitoring service quality and customer satisfaction
• Legal Disputes: Defending against legal claims or proceedings

Essential Service Providers

• Payment Processors: Stripe, PayPal, Apple Pay for secure payment processing
• Cloud Services: Secure data storage and app infrastructure hosting
• Email Services: Email delivery and marketing automation platforms
• Analytics Providers: App analytics and performance monitoring services

E-commerce Partners

• Shipping Partners: Logistics companies for product delivery and tracking
• Suppliers: Product manufacturers and drop-shipping partners
• Customer Service: Third-party support tools and platforms

Data Protection Measures

• All third-party providers are bound by strict data protection agreements
• We conduct due diligence on all partners' security practices
• Data sharing is limited to what's necessary for service provision
• We regularly review and audit third-party data practices

Legal Requirements

• Law Enforcement: When required by law, court order, or legal process
• Regulatory Authorities: Compliance with government agencies and regulators
• Tax Authorities: Meeting tax reporting and compliance obligations
• Consumer Protection: Cooperating with consumer protection investigations

Business Transactions

• Mergers & Acquisitions: In the event of business sale, merger, or acquisition
• Asset Transfer: When transferring business assets or operations
• Restructuring: During business reorganization or restructuring

Protection of Rights

• Terms Enforcement: Enforcing our Terms of Service or policies
• Legal Defense: Defending against legal claims or litigation
• Safety & Security: Protecting user safety and system security

We Do Not Sell Your Data

• POLSE does not sell, rent, or lease your personal information to third parties
• We do not share your data with advertisers or marketing companies
• Your information is not used for third-party advertising purposes
• We maintain full control over how your data is used

Marketing & Advertising

• Any marketing communications come directly from POLSE
• We do not allow third-party advertising in our app
• We do not participate in ad networks or data broker services
• Your data remains private and is not monetized through advertising

Anonymized Data

• We may use anonymized, aggregated data for business analytics
• This data cannot be linked back to individual users
• Anonymized data may be shared for industry research or benchmarking
• All anonymization follows industry best practices

Right to Access

• Data Overview: Request a copy of all personal data we hold about you
• Data Categories: Information about what types of data we collect
• Processing Purposes: Details about why and how we use your data
• Third-Party Sharing: Information about who we share your data with

Right to Information

• Collection Notice: Clear information when we collect your data
• Processing Details: Transparent communication about data use
• Contact Information: How to reach us with privacy questions
• Legal Basis: The legal justification for processing your data

How to Exercise These Rights

• Submit requests via email to info@polse.co.uk
• Include verification information to confirm your identity
• We will respond within 30 days of receiving your request
• Access requests are provided free of charge

Right to Rectification

• Data Correction: Request correction of inaccurate or incomplete data
• Profile Updates: Update your account information at any time
• Contact Details: Ensure your contact information is current
• Verification: We may verify accuracy before making corrections

Right to Erasure ("Right to be Forgotten")

• Account Deletion: Request complete deletion of your account and data
• Selective Deletion: Request deletion of specific data categories
• Legal Limitations: Some data may need to be retained for legal compliance
• Processing Time: Deletion requests are completed within 30 days

Right to Restrict Processing

• Processing Suspension: Request that we stop processing your data
• Dispute Resolution: Restrict processing while disputes are resolved
• Objection Period: Temporary restriction while we consider objections
• Essential Services: Some processing may be required for service provision

Right to Data Portability

• Data Export: Receive your data in a structured, machine-readable format
• Transfer Assistance: Help with transferring data to other services
• Scope: Applies to data you provided and data processed based on consent
• Format: Common formats like JSON or CSV for easy use

Right to Object

• Marketing: Object to processing for direct marketing purposes
• Legitimate Interests: Object to processing based on legitimate interests
• Automated Decision-Making: Object to purely automated decision-making
• Response Time: We will stop objected processing immediately unless legally required

Consent Management

• Withdrawal: Withdraw consent at any time for consent-based processing
• Granular Control: Control different types of processing separately
• Easy Withdrawal: Withdrawal should be as easy as giving consent
• No Penalties: No negative consequences for withdrawing consent

Right to Complain

• Direct Contact: Contact us first at info@polse.co.uk for fastest resolution
• Supervisory Authority: File complaints with your local data protection authority
• UK ICO: Information Commissioner's Office for UK residents
• EU Authorities: Relevant DPA in your EU member state

Supervisory Authority Contact

• UK ICO: ico.org.uk or 0303 123 1113
• Response Time: Authorities typically respond within 3 months
• No Cost: Filing complaints with authorities is free
• Legal Support: You may seek legal advice or representation